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June 2 Okanagan Regional Library is starting curbside holds pick-up

by ORL News | May 26, 2020
curbside-pickup
Press Release
May 26th, 2020
For Immediate Release
 
Library service at Okanagan Regional Library branches will increase starting June 2. We have missed the in-person service to our customers, and although we have continued to serve you virtually, we are very excited to begin our restoration of library services to include lending physical materials once again - via curbside pickup. 
 
We are working on a multi-phase reopening plan, and Phase 1: Curbside Holds Pick-up launches on June 2 across the system. During phase 1 (contactless curbside pick-up), customers will be able to place holds, pick them up and return items into book drops. Customers are to adhere to posted instructions and guidelines while using the contactless curbside pick-up. At this time, library buildings will continue to be closed to the public. 
 
Please visit www.orl.bc.ca/re-opening for details on how Curbside Holds Pick-up works, and to see your location's pick-up and book drop hours starting June 2. 
 
We are asking customers to help us during this time to manage the volume of both holds and returns that were paused when we closed. Please only return items during open book drop hours. All items checked out before the closure are not due back until June 15. If you have holds on your account that you no longer want, or cannot come in to pick up, please cancel or suspend them. If you need staff assistance, please call us at 1-844-649-8127.
 
We are looking forward to seeing you again - from a distance - and to once again share our library collections with our communities. 
 
About the ORL
 
Established in 1936, the Okanagan Regional Library (ORL) is the 16th largest library system in Canada, serving over 400,000 residents through 31 branches. It covers 59,600 square kilometres of some of the most beautiful territories in BC, stretching from Golden in the Rockies to Osoyoos in the heart of the Okanagan wine and fruit growing areas. The system is staffed by energetic and committed people who have begun the shift to a more learning and technology-focused service.
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