This guide is for newer Kobos like the Libra, Forma, Aura ONE, Aura Edition 2, and Clara HD.
When checking out a book, you may see a message reading "There seems to be a problem. If the problem persists, please try using your public library’s website instead, and then sync your eReader.”
First, try manually manually re-syncing the Kobo to see if the checkout worked. Sometimes, the error message is displayed even though the book was successfully checked out.
If the borrowed book does not appear in the My Books section of your Kobo, try checking out the book on the Libby App, or on https://orl.overdrive.com, and then re-sync your Kobo.
Thanks for your patience while OverDrive investigates the issue.
If eBooks borrowed from ORL’s OverDrive collection or ORL Catalogue are not syncing to the Kobo, the issue may be caused by how the eReader does not see the borrowed book as an exact match to the file that will be fulfilled by the Kobo Store.
To sync successfully, eBooks from the ORL’s OverDrive collection and the Kobo store need to match on:
If there are differences between the library copy and the Kobo Store copy, the eBook will not sync.
Read the book on your browser. Find the Read in Browser option on the Checked Out page of your catalogue account, or the Loans page on the ORL's OverDrive site.
If you have an iPhone, iPad, or Android device, download and read the book on the Libby App.
Watch a Tutorial or follow the steps below:
From the Home screen of the eReader, tap the ≡ More icon.
You'll see an “You’re All set to start borrowing” screen. Select Browse to start exploring the library’s collection or select Search to find a specific title.
You can filter the Kobo Store so that you see only eBooks you can borrow from the ORL's OverDrive collection
There may be some eBooks available from the ORL's OverDrive collection that may not be available to be downloaded directly on the Kobo because they are not available in the Kobo Store, www.kobo.com. Such books can be borrowed from the ORL's OverDrive collection and read on your browser.
When you find a book you want to borrow, tap its cover image to open its information page.
Tap the … more icon, then tap Borrow if the eBook is available. If an eBook is on loan, tap on the Place a hold option found next to the title. Tap Yes to confirm your hold. One the confirmation screen, tap the back arrow at the top left corner of the screen to return to your search, or select from the options presented.
On the You’ve Checked out an item! screen, you can tap on the back arrow or Shop Kobo to return to search results, or tap Go to Books to start reading.
Borrowed eBooks will appear in the My Books section on your Kobo.
When a hold is available for you, you'll get a notification on your Kobo and have three days to borrow it. To borrow the title:
Once you borrow a hold, you can find it under My Books.
Enjoy reading your eBook!
From the Home screen of the Kobo…
This will let you borrow the eBook again immediately after its lending period expires (if there are no existing holds), or place you on the eBook’s wait list (if there are existing holds).
eBooks are returned automatically at the end of their loan period, you can also return them before they are due! Here’s how:
A listing for a sample of the eBook as Kobo Preview may remain on Books list after returning the title. Long tap on the title, and tap Remove, then Remove from My Books.
Exception: Books in Open EPUB cannot be returned early.
Get in touch with the ORL...
Call us at 1-844-649-8127.
Email email@example.com, in your email, please include:
Note: If your ORL card has expired you'll be unable to borrow from this collection. To renew an expired card, call your library branch.