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Adobe Digital Editions (ADE) used for transferring eBooks borrowed from the ORL eBooks | OverDrive collection to eReaders.
Adobe Digital Editions (ADE, version 4.0 and earlier) has a security risk (Log4J), which could allow hackers to do harmful things to your computer. For more details about the Log4J security risk, log in to view a Time Magazine article overview.
Consider uninstalling the program:
Instructions for Windows 10 computers
Instruction for Mac computers
Read the book on your browser. Find Read in Browser option on the Checked Out page of your catalogue account, or the Loans page of on the ORL's OverDrive site.
If you have an iPhone, iPad, or Android device, download and read the book on the Libby App.
Examples of problems include Adobe Digital Editions is closing suddenly or seeing error messages such as E_STREAM_ERROR, E_AUTH_NOT_READY, E_ACT_NOT_READY, or Error! Check Activation, when downloading eBooks to Adobe Digital Editions.
In many cases, deauthorizing and reauthorizing Adobe Digital Editions, can resolve the issue.
You will need to know the password for the Adobe ID or OverDrive Account that is being used to authorize Adobe Digital Editions and your eReader, in order to complete this troubleshooting step.
You will need to re-authorize Adobe Digital Editions with the same Adobe ID, or OverDrive Account, you are using now, as creating a new one, or using a different one, can cause other issues when trying to open eBooks that had been associated with your current Adobe ID, or OverDrive Account.
You can check what email address you are using for the Adobe ID, or OverDrive Account, to authorize Adobe Digital Editions, by opening ADE, clicking on Help, then clicking on Authorization Information. In the window that appears, you will see the email address you are using to authorize the ADE, and whether you are using and Adobe ID, or an OverDrive Account, to authorize the program.
In the case that you have forgotten the password you are using for your Adobe ID, you can reset your password by going to https://accounts.adobe.com, clicking on the Forgot Password? link and entering the email address that you are currently using for the Adobe ID, you will receive instructions for how to create a new password at that email address.
In the case that you have forgotten the password for your OverDrive Account, you can reset your password by going to https://www.overdrive.com/account/sign-in?returnUrl=%2Faccount%2Fsign-in, clicking on the reset your password link and entering the email address that you are currently using for the OverDrive Account, you will receive instructions for how to create a new password at that email address.
Here is how to deauthorize and reauthorize Adobe Digital Editions.
If you are still having trouble downloading one particular eBook, you may need to try to download a different eBook. If you are still having trouble downloading eBooks to Adobe Digital Editions, try out the next step.
Sometimes uninstalling ADE, then re-installing it, can resolve the issue you are having.
More information about how to uninstall a program:
For Windows 10 computers
For Mac computers
After you have uninstalled ADE, the first thing to try is, is to install the most current version of ADE. It is available from the following link: https://www.adobe.com/ca/solutions/ebook/digital-editions/download.html.
After you have re-installed ADE, you may need to reauthorize it with your Adobe ID, or OverDrive Account.
In ADE, click Help, then Authorize Computer and enter your Adobe ID information again (or, open the eBook vendor menu, and select OverDrive, then enter your OverDrive Account information). Click on Authorize.
Try downloading a eBook from your Loans page on the ORL eBooks site, https://orl.overdrive.com/account/loans , or try checking out and downloading a new eBook.
Additional help and troubleshooting steps can be found at the OverDrive Help website.
If you are still having trouble downloading eBooks to Adobe Digital Editions, please call us at 1-844-649-8127, or email email@example.com and include the following information:
We are sorry for any inconveniences you may be experiencing when using Adobe Digital Editions. Thanks for your understanding and patience.