Adobe Digital Editions troubleshooting

Do you use Adobe Digital Editions?

Patrons who are borrowing eBooks from the ORL eBooks | OverDrive collection, and who are downloading them to Adobe Digital Editions (ADE) may experience some problems with that program.

Examples of problems include Adobe Digital Editions is closing suddenly or seeing error messages such as E_STREAM_ERROR, E_AUTH_NOT_READY, E_ACT_NOT_READY, or Error! Check Activation, when downloading eBooks to Adobe Digital Editions.

Are you experiencing any problems with Adobe Digital Editions? You may wish to try out some of these troubleshooting steps.

 

Troubleshooting

Step 1. Try deauthorizing and reauthorizing Adobe Digital Editions

In many cases, deauthorizing and reauthorizing Adobe Digital Editions, can resolve the issue.

You will need to know the password for the Adobe ID or OverDrive Account that is being used to authorize Adobe Digital Editions and your eReader, in order to complete this troubleshooting step.

You will need to re-authorize Adobe Digital Editions with the same Adobe ID, or OverDrive Account, you are using now, as creating a new one, or using a different one, can cause other issues when trying to open eBooks that had been associated with your current Adobe ID, or OverDrive Account.

You can check what email address you are using for the Adobe ID, or OverDrive Account, to authorize Adobe Digital Editions, by opening ADE, clicking on Help, then clicking on Authorization Information. In the window that appears, you will see the email address you are using to authorize the ADE, and whether you are using and Adobe ID, or an OverDrive Account, to authorize the program.

In the case that you have forgotten the password you are using for your Adobe ID, you can reset your password by going to https://accounts.adobe.com, clicking on the Forgot Password? link and entering the email address that you are currently using for the Adobe ID, you will receive instructions for how to create a new password at that email address.

In the case that you have forgotten the password for your OverDrive Account, you can reset your password by going to https://www.overdrive.com/account/sign-in?returnUrl=%2Faccount%2Fsign-in, clicking on the reset your password link and entering the email address that you are currently using for the OverDrive Account, you will receive instructions for how to create a new password at that email address.

 

Here is how to deauthorize and reauthorize Adobe Digital Editions.

  1. Open Adobe Digital Editions (ADE) on the computer.
  2. If there is an eBook that you’ve downloaded that triggered the error, remove that eBook that's from your library in ADE. Right-click on the title, click Remove from Library.
  3. Press the Ctrl-Shift-D keys on the computer’s keyboard (Command + Shift + D on Macs).  A pop-up window will appear asking you if you want to erase computer authorization, you may need to enter the password you are using for your Adobe ID, or OverDrive Account, to complete the process. Click Erase Authorization.
  4. Click Help, then Authorize Computer, enter your Adobe ID information again (or, open the eBook vendor menu, and select OverDrive, then enter your OverDrive Account information). Click on Authorize.
  5. Try downloading the eBook from your Loans page on the ORL eBooks site again, https://orl.overdrive.com/account/loans , and then try transferring it to your eReader.

If you are still having trouble downloading one particular eBook, you may need to try to download a different eBook. If you are still having trouble downloading eBooks to Adobe Digital Editions, try out the next step.

 

Step 2. Try to uninstall and re-install Adobe Digital Editions

Sometimes uninstalling ADE, then re-installing it, can resolve the issue you are having.

How to uninstall ADE

More information about how to uninstall a program:

For Windows 10 computers  

For Mac computers

 

Installing ADE – the most current version

After you have uninstalled ADE, the first thing to try is, is to install the most current version of ADE. It is available from the following link: https://www.adobe.com/ca/solutions/ebook/digital-editions/download.html.

After you have re-installed ADE, you may need to reauthorize it with your Adobe ID, or OverDrive Account.

In ADE, click Help, then Authorize Computer and enter your Adobe ID information again (or, open the eBook vendor menu, and select OverDrive, then enter your OverDrive Account information). Click on Authorize.

Test this version of ADE to see if it works. Try downloading a eBook from your Loans page on the ORL eBooks site, https://orl.overdrive.com/account/loans , or try checking out and downloading a new eBook.  

 

Installing ADE 3.0

If you are still having trouble downloading eBooks to the latest version of Adobe Digital Editions, you may need uninstall that, and then install ADE 3.0.

ADE 3.0 is available at the following link: https://www.adobe.com/support/digitaleditions/downloads.html . You will need to scroll down the page until you see the Downloads Adobe Digital Editions label.

Having trouble downloading ADE in Google Chrome? Try using a different browser such as Firefox or Edge, or follow the steps below:

  • Right-click on the ADE file you want to download and install
  • Click Save link as.
  • In the Save As window, click on the Save button. Look to see where you are saving the file, in most cases in with be your Downloads folder.
  • A message will appear in the bottom of the browser screen, click the up arrow on the message.
  • Click Keep to download and save the file.
  • Open the saved file and follow the installation steps on screen.

 

After you have installed ADE, you may need to reauthorize it with your Adobe ID, or OverDrive Account. In ADE, click Help, then Authorize Computer and enter your Adobe ID information again (or, open the eBook vendor menu, and select OverDrive, then enter your OverDrive Account information). Click on Authorize.

Test ADE to see if it works - try downloading an eBook from your Loans page on the ORL eBooks site, https://orl.overdrive.com/account/loans , or try checking out and downloading a new eBook.

 

Other ways to find help

Check out the OverDrive Help website

Additional help and troubleshooting steps can be found at the OverDrive Help website, http://help.overdrive.com

  • You can try typing your error message into the search bar to see if there is help related to the trouble Adobe Digital Editions is giving you.
  • Or, try browsing through the following Troubleshooting topic page, click on the sections for eReaders, or Windows, or Mac to see if any topics may apply to your needs.

 

Getting help from the library

If you are still having trouble downloading eBooks to Adobe Digital Editions, please call us at 1-844-649-8127, or email help@orl.bc.ca and include the following information:

  • The wording for any error message you are seeing
  • Your ORL library card number
  • The title(s) of the book(s) you are attempting to download
  • The version of ADE you are using, and the type of eReader you are using
  • Your computer’s operating system
  • Indicate you are using the ORL eBooks collection

We are sorry for any inconveniences you may be experiencing when using Adobe Digital Editions. Thanks for your understanding and patience.