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Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed
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Due to a facility issue, the North Shuswap Library will be closed until further notice. Holds will be available for pickup at the South Shuswap Library starting Friday, July 25. We apologize for the inconvenience and appreciate your understanding.

Due to a facility issue, the North Shuswap Library will be closed until further notice. Holds will be available for pickup at the South Shuswap Library starting Friday, July 25. We apologize for the inconvenience and appreciate your understanding.
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Adobe Digital Editions: Troubleshooting Guide

Usage Notes

Adobe Digital Editions (ADE) is used to transfer ebooks borrowed from the ORL’s Digital Collection to compatible e-readers.

⚠️ Important: Please use the most current version of Adobe Digital Editions available from their official website. Older versions may pose security risks and can cause errors or compatibility issues.

Using an outdated version of ADE? We recommend uninstalling it:

Alternate Reading Options

If you’re having ongoing trouble with ADE, try one of these easier options:

Read in your browser
Click Read in Browser from the Checked Out page in your library account or the Loans page on the ORL OverDrive site.

Use the Libby App
Download the free Libby app on your iPhone, iPad, or Android device to read ebooks without ADE.

Library staff are unable to provide additional support for Adobe Digital Editions, and Adobe does not offer direct support for ADE. If you’re still experiencing error messages after completing the steps in this guide, please visit Overdrive Help and consider reading your ebooks using the Libby app or directly in your browser.

Troubleshooting Steps

Step 1: Deauthorize and Reauthorize ADE

  1. Open ADE on your computer.
  2. If a specific ebook triggered an error, right-click it and select Remove from Library. (It will still appear in your OverDrive account.)
  3. Press:
    • Ctrl + Shift + D (Windows) or
    • Command + Shift + D (Mac)

In the popup window, confirm Erase Authorization. You may need to enter your Adobe ID or OverDrive credentials.

  1. Reauthorize ADE:
    • Click Help > Authorize Computer
    • Choose Adobe ID or OverDrive as your vendor
    • Enter your login credentials and click Authorize
  2. Try downloading the ebook again from your Loans page and transfer it to your e-reader.
  3. If the problem persists, try a different ebook to see if the issue is title-specific.

Step 2: Uninstall and Reinstall ADE 4.5

Sometimes a clean reinstall resolves persistent issues.

Then reinstall the latest version: Download Adobe Digital Editions

After installation:

  • Open ADE
  • Click Help > Authorize Computer
  • Enter your Adobe ID or OverDrive account information

Then try downloading a title from your Loans page or test a new title.

Recovering Your Adobe ID or OverDrive Account

You’ll need to know the credentials used to authorize ADE and your e-reader. If you’ve forgotten your email or password, follow these steps:

Check which account you’re using

  1. Open ADE
  2. Click Help > Authorization Information
  3. A popup will display the email address and account type (Adobe ID or OverDrive)

Reset your Adobe ID password

  1. Visit accounts.adobe.com
  2. Click Get help signing in > Reset your password
  3. Enter your email address and follow the emailed instructions

Reset your OverDrive password

  1. Go to overdrive.com account login
  2. Click the reset your password link
  3. Enter your email and follow the instructions sent to your inbox

Additional Help

Library staff are unable to provide additional support for Adobe Digital Editions, and Adobe does not offer direct support for ADE. If you’re still experiencing error messages after completing the steps in this guide, please visit Overdrive Help and consider reading your ebooks using the Libby app or directly in your browser.