Beginning October 13, 2026, patrons using Libby and Kanopy will be asked to verify their library card using their library card number and PIN/password.
The good news is that this is a one-time verification. Once you have successfully verified your card, you will not need to enter your library card number and PIN/password every time you open Libby or Kanopy. Here’s what to expect.
Using Libby
If you already use Libby, you may see a prompt asking you to verify your library card. Simply follow the prompt and enter your ORL library card number and PIN/password.
Once your card has been verified, you can continue borrowing and enjoying ebooks, audiobooks, and e-magazines as usual.
New users will also need their library card number and PIN/password when connecting their ORL account.
Learn more about verifying your library card in Libby.
Using Kanopy
If you already use Kanopy, you may see “Action required” beside the Okanagan Regional Library under My Libraries. This means you need to update your library credentials.
On the Kanopy Website
- Go to Kanopy and log in to your account.
- Open the menu in the top-right corner and select My Account > My Libraries.
- Select Re-enter your login information under the Okanagan Regional Library.
- Enter your library card number and PIN/password.
- Select Save.
On the Kanopy Mobile App
- Tap More.
- Tap My Libraries.
- Select the Okanagan Regional Library.
- Enter your library card number and PIN/password.
- Tap Continue on Android or Verify on iOS.
Once your credentials have been verified, you can continue streaming through Kanopy as usual.
Learn more about updating your library credentials in Kanopy.
Forgot Your PIN?
If you don’t know your PIN/password, you can reset your PIN online if your current email address is on file with the ORL.
If you are unable to reset your PIN online, please contact your nearest ORL branch for assistance.
Need More Help?
Call us at 1-844-649-8127 or email help@orl.bc.ca. Please include as many details as you can about your question, account, or device. This helps us support you more quickly and accurately.
Library card expired? Reach out to your local branch or visit eRenew to renew your membership online. It’s quick and easy.
